Frequently Asked Questions
Find answers to common questions about authenticity, shipping times, local pickup, returns, and care.
Are your crystals authentic?+
Yes — every crystal is genuine and personally selected. We work with trusted sources and inspect each piece before it joins the shop.
Do you offer local pickup?+
Absolutely. If you're in or near West Jordan, Utah, choose local pickup at checkout and we'll coordinate a convenient time.
How long does shipping take?+
Orders ship within 1–2 business days. Most domestic orders arrive within 3–7 business days after shipping.
What payment methods do you accept?+
All major credit and debit cards, plus common digital wallets through our secure checkout.
What is your return policy?+
Contact us within 7 days of delivery. Items must be in original, unused condition with original packaging.
How should I care for my crystals?+
Keep them out of direct, prolonged sunlight (some fade), cleanse occasionally with moonlight or sound, and handle gently — natural stone can chip if dropped.
Can I request a specific crystal?+
Yes! Send a custom request through the contact page and we'll do our best to source it for you.
Do you include information about crystal meanings?+
Every listing includes a clear, honest description of the stone's traditional meanings and uses.
Still have questions?
We're here to help! Reach out and we'll get back to you as soon as possible.
thecrystalwhore@hotmail.com